Terms And Conditions

 

TERMS AND CONDITIONS                                             ABN: 41328960886

 

IDENTIFICATION

A form with terms & conditions stated must be signed & a photo of your full driver’s license ID is required to make a rental booking. 

  • Must be over 18
  • If minor; parental/ guardian ID is required

 PAYMENT (Please read carefully)

  • Invoices are sent - Bookings are confirmed once payment is made and received. This include rental, assigned bond and if necessary postage.
  • Payment can be made via bank transfer or cash. 
  • If you wish to make payment in cash, the booking is not confirmed until paid.
  • If you are paying cash upon pick up, you will be notified if the item is unavailable prior to this date as cash bookings are not secured.

BONDS

  • A bond will be applied to most pieces. This will be discussed privately as prices vary depending item.
  • The bond is a refundable payment once the item is returned by the hirer. Please note, if there were any damages done to the garment – repair costs will be taken from the bond.

Reasons why bonds will be taken:

  • Damages to item
  • Additional/ specialist cleaning is required
  • Late fees

 CANCELLATIONS

  •  A cancellation results in a credit note, no refunds.
  • Rent from CB can cancel a booking at any time if an item is unavailable because of damages, or not returned in time from a previous rental. A full refund will be issued to the hirer.
  • If you receive your item/ picked up and change your mind (doesn’t fit, swapping items) - please know, this is not accepted as the booking has been made for specific item(s). If this is the case, please contact us prior to the booking to organise a try on.
  • If you would like to swap a date, this is accepted as long as the item is available for the other date decided.
  • If you would like to swap an item, this is accepted as long as someone hasn’t already booked for that item.
  • Credit notes can only be used once. If you have booked an item with a credit note and then have to cancel again for whatever reason, the credit note is invalid and won’t be able to be used again.

RETURNS

  • If the item is not returned by required date. Authorities will be contacted immediately as this is a form of theft. They will be given a copy of your driver’s license ID.
  • Item(s) must be express delivered back to us next business day. You must include a tracking number. ( $10 late fee per day, no tracking provided & item has not been returned) 
  • We offer one way postage for an extra $14, & return postage for an extra $28. The option is completely up to you. 
  • Pick up item(s) must be dropped back off at the pick up location by next day unless discuss otherwise. Late fees apply if not ($10 late fee per day item not returned) 

    CLEANING

    •  Dry cleaning is included in the rental price, however if an item is returned in a state which might require more than a dry clean, the difference will be taken from the bond if bond was taken. If not, you will be required to pay the entitled extra payment. 
    • Do not hand wash any of our items. If this has been done, damage repairs will be taken from the bond and if the repairs are not fixable, the full RRP of the garment will be owed.

     DAMAGE

    •  Once you have received your item or are collecting from rental, please ensure it is not damaged and if this is the case – please contact us ASAP.
    • All items are for rental purposes, therefore there may be some wear and tear on some of our items but we only rent out the items that we believe are able to be worn.
    • On the day of collection, if there are no damages reported and then we receive the garment back with damages, you will be liable and repair costs will be deducted from the bond. If by any means the repair cost is more than the bond, or no bond was taken you will be held liable and required to make full payment.

     TRY ON APPOINTMENTS

    • https://rentfromcb.setmore.com 
      Please book a try on using the above link 
    •  Please get in touch with us prior to booking to confirm the try on. We are not a retail store that accepts walk ins. 
    • Prior to your try on appointment, please send us a message of the items you would like to try on. Browsing option is now available.  
    • You will be required to advise myself if you are bringing someone as we do not allow groups.
    • Please know if you required a specific item to try on, this will not secure the item for your date, an item is only secured once payment is made.
    • Try on appointments have duration of 30 minutes. If you are running late to your appointment time, this will go into your 30 minute slot. Now that browsing option is available, if you go over 30 minutes your try on will be permitted to come to an end. 
    • $10 try on fee to secure the try on spot. If not cancelled within 24hours no refund policy applies. If cancelled before 24 hours you will have the option to reschedule or full refund of try on fee. 
    • Do not attend your appointment if you have a freshly done tan, and makeup.
      Make sure you have washed it before attending; otherwise you will be denied your appointment.
    • We can offer try ons via postage for a fee of $30. This will cover the postage to yourself & back. 

     COVID

    •  If your event is cancelled due to Covid, you will only receive a credit note – no refunds.
    • Any items in your possession, you are accountable to either drop off (if allowed) or express post at your own expense the following business day.
    • If you have an appointment for try on, only one person is allowed.